“Sichuan communications industry attention to consumer protection, socially responsible, special campaigns against the mass communications industry, the consumer protection work closely with the wind construction, identify the problems, adopt effective measures, the rectification in place, received a significant effect.” 11 14, Sichuan Province, Sichuan Province in the communications office to check unhealthy tendencies in specific industry sectors of public service work against the interests of inspection and acceptance of mass consumption made the evaluation.

    This year, to promote the province’s telecommunications industry continues to regulate fees and service behavior, according to integrity management, and healthy development of the communications industry since starting in July launched a province-wide consumer rights of the people against the special treatment work, and identified three objectives : The first package of telecommunications expenses to carry out clean-up, the phasing out of tariff design complexity, non-transparent tariff business information programs; to establish the basis for enterprise telecommunications expenses, public system; strengthen supervision and management of sensitive areas and public telephones; supervision and inspection of mobile phone domestic roaming charges reduce the limit implementation and so on. Second, special clean-up regulation SMS spam problem, turn off a number of unauthorized junk SMS send port; prosecute a number of bulk spam messages of short message service business operators. Third, punishment according to law collecting prices and consumption and other telecommunications charges to trick users into irregularities, and earnestly protect the legitimate rights and interests of consumers and promote healthy and stable development of the telecommunications industry throughout the province.

    The basic telecommunications company attaches great importance to the specific work, the active participation of the masses are too many outstanding package of telecommunications charges, business promotion opaque, ineffective supervision of public telephones, garbage SMS spam and so on, to take effective measures to vigorously rectification. Provincial Communications Authority to enhance business operations and all branches of the work of cleansing and remediation guidance on key issues, key units to strengthen supervision and inspection, and special operations organizations to explore innovative enterprises of good practices and experience, and the formation of long-term cure mechanism.

    November 13 ~ 14 days to correct unhealthy tendencies in the Office of the Sichuan Provincial Communications Authority and the composition of inspection teams to check the communications industry in specific sectors of public services, consumer rights against the people work. Inspection team has arrived in Chengdu Telecom, East business hall, outside the Sichuan government telecommunications network, mobile high lift bridge operating room, mobile services such as on-site effort for the city, the windows service, tariff information, business custom, customer complaints and other items were examined, and were heard in Sichuan Telecom, Sichuan Mobile thematic reports.

    Test results show that the telecommunications industry in Sichuan in specific sectors of public service against the interests of the effectiveness of mass consumption significantly, according to provincial consumer association statistics, the province in 2007 year on telecommunication services, consumer complaints related to a total of 3037, while the first three quarter dropped to 1485. This, the Provincial Office for Rectifying leadership fully affirmed.